Refund policy
Cancellation
In case of cancellation before shipment, we initiate the refund within 24-48hrs business hours after receiving the cancellation request.
How do I return an item purchased on MOR HAIR CARE?
Indian Orders:
The most important step for a refund/return to be accepted is to have a video of unboxing the item with awb number visible on the box and pictures of the damage to be visible. Please share them to us through the email we have given below.
Via Email
Share an email to our Customer support team at storyteller@goodhairr.com within 24-48hrs of receiving the order.
return is to be made within 3 days of receiving the product.
Returns will not be accepted under the following conditions:
- Return is made after 3 days of the delivery
- Product is damaged due to misuse/overuse
- Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
- Serial Number is tampered with.
- Defective products that are not covered under Seller/Manufacturer’s warranty
- Product is used or altered
- Free product provided by brand
In case of a return/replacement/refund, we process the refund once the products have been received and verified at our warehouse.
- For payments done through credit/debit cards or net banking, the refund will be initiated to the to the customer's shopify account as store credit within 24-48 business hours of us receiving the products back. It may take 5 business days for the amount to reflect in your account.
- For cash on delivery transactions ,we will initiate a store credit against the refund amount against the billing details shared by you. Once the refund request is approved we will credit the store credit to customer's shopify account within 5-6 working days
